Personal data

Scope

This policy describes data processing when using the website 24whelp.ru. The personal data controller is Sole proprietor Угольников Петр Анатольевич, tax identification number 771810489931. For personal data enquiries, email whelp@24whelp.ru.

The service provider's full details are published on the Contacts and seller details page.

What data is processed

• Your username, email address and verification status, protected password hash, and account status.
• Your phone number, if provided in an existing account. A phone number is not required for current registration.
• Your uploaded avatar, team, roster, applications, match participation and results.
• Your sign-in session identifier, email verification information and sign-in attempts. Registration requests are rate-limited using a protected fingerprint of the IP address.
• Information about entry fees and enquiries arising from tournament participation.

Do not upload other people's personal data without a valid basis, or include contact details in your username or avatar.

Purposes of processing

Data is needed to create accounts and sign in, verify contact details, manage teams and tournament applications, publish results, prevent abuse, respond to enquiries and fulfil applicable obligations. Registration codes are sent through the Timeweb email service. This feature does not send marketing emails.

Steam and match admission

If you link Steam, we store your SteamID64 and the fact that it was verified through Steam. Your separately entered CS2 nickname is displayed in your team's roster. Your SteamID is sent to the game server to verify match admission; it is not displayed in the site's public player list. Your Steam password is entered only on the Steam page and is not sent to W help.

Public visibility and access

Visitors can see usernames, avatars, teams, rosters and results. Email addresses, phone numbers, passwords and verification codes are not public. Administrators have access to information needed to operate the platform. Bank card details are entered on YooKassa’s page and are not stored by W help. YooKassa receives the amount, service description and payer email for the payment and receipt.

Storage and security

Account and tournament data is stored in a database on a rented server, and backups are created. Access is restricted, the website connection is protected by HTTPS, and passwords are stored as hashes. Active data is needed to operate accounts and tournaments; information that must be retained by law is kept for the applicable period. After removal from the live system, information may temporarily remain in protected backups until their scheduled rotation.

Cookies and browser preferences

The whelp_session cookie keeps you signed in for up to seven days. Your light or dark theme preference is saved in your browser's local storage. You can sign out and remove this data in your browser settings; features that require sign-in are unavailable without cookies.

Your requests

You may request information about processing, correction of your data, an end to processing or deletion of your account, and you may withdraw consent you have given. Email whelp@24whelp.ru from the address associated with your account. We may need to verify account ownership to protect your data. Requests are considered under the procedures and within the time limits set by applicable law; information subject to mandatory retention may be kept on a lawful basis.

Policy updates are published on this page. Last updated: 27 October 2026.