W helpHomeThe price and receipt email are shown before checkout. Your bank card details are entered on YooKassa’s secure page. A server-side confirmation determines the payment status; returning to W help does not confirm a payment. Test payments do not grant real entry.
Withdrawing from participation
To cancel an application, email support. If the service has been paid for, the consumer may withdraw at any time, subject to the service provider's actual, documented expenses incurred in performing that particular agreement. Tournament terms do not override consumers' statutory rights.
How to contact us
Email whelp@24whelp.ru from the address associated with your account. Include your username, team, tournament name and, if you paid, the date, amount and transaction number or receipt. You do not have to give a reason for withdrawing from the service. If you have lost access to that email address, explain the situation so application ownership can be checked.
Your password, sign-in code, CVC and full card number are not needed for an enquiry. Support checks the application and payment, then emails you the outcome and refund procedure.
Refunding payments
If the organiser cancels a paid tournament before providing the service, the fee for the participation that was not provided is refundable. Report mistaken or duplicate payments to support for review.
Refunds are made to the original payment method where that method permits it. The time allowed for processing a claim is determined by applicable law; the time for funds to reach your account also depends on your bank and payment method. Participation or a ranking position alone does not prove payment.