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This agreement sets out the terms for using W help between the user and the service provider, Sole proprietor Угольников Петр Анатольевич, tax identification number 771810489931. By registering, the user accepts this agreement and the platform rules. Accounts, team management and viewing published information are free.
Participation in a specific tournament is governed by this agreement and the tournament rules. Last updated: 27 October 2026.
The price and receipt email are shown before checkout. Your bank card details are entered on YooKassa’s secure page. A server-side confirmation determines the payment status; returning to W help does not confirm a payment. Test payments do not grant real entry.
Service provided
The service is the organisation of one player's participation in a selected tournament as part of a team: roster registration, placing the confirmed team in the bracket, scheduling, match connection details and recording results by the organiser. The captain applies for a five-player roster; an individual entry fee covers only the participation of the player who pays it.
Submitting an application
- Create an account and verify your email address.
- Assemble a team of five players. The captain submits the application.
- To participate in CS2, all five players must link and verify their own Steam accounts.
- On the tournament page, check the date, game, format, entry fee, available places and rules.
- Submit an application and follow its status in your account and on the tournament page.
After the captain applies, each player adds their own participation to the cart and pays their fee through YooKassa. Application status and payment status are separate. Test operations do not settle real entry fees.
Pricing and payment
Prices are shown in roubles on the tournament page and under “About the service and pricing”. The price is per player; participation for a five-player team amounts to five individual entry fees. One player's payment does not confirm payment by the other participants.
The selected service and total are shown before payment confirmation. An application notification does not confirm payment. There are no automatic recurring charges. VIP terms are published at /vip.
When and how the service is provided
The service is provided online on the date and at the time shown on the tournament page, in Moscow time. Participants need internet access, the game installed and a suitable device. The schedule, bracket and results are available on the website.
Once its application is confirmed, the team follows the schedule and opens its match page. For a match on a managed CS2 server, connection details are published on the match page after the captain picks a map and the server's readiness is checked. For other tournaments, the organiser publishes connection instructions on the website.
If connection details are unavailable at the scheduled start, email whelp@24whelp.ru. There is no physical delivery.
Prize pool
The prize pool is funded wholly or partly by participants' entry fees. Its size, allocation between prize places and payout procedure are governed by the specific tournament's rules. Read them before applying; if this information is missing or needs clarification, contact support.
Receiving a prize depends on your result and compliance with the tournament rules. Paying an entry fee does not guarantee a win or a prize.
Application changes and cancellation
Do not change your roster after applying without agreement from the organiser. For participation cancellations, schedule changes or mistaken applications, email support with your username, team and tournament. The refund request procedure is described under “Refunds”. Tournament rules do not limit consumers' statutory rights.
Contact details
Questions about services and applications: whelp@24whelp.ru. Do not send your account password, email verification code, full bank card number or CVC.
The service provider's full details are published on the Contacts and seller details page.